Refund policy

Damages and issues
Please check the delivery upon arrival.

If there is any reasonable dissatisfaction (defective / damaged / wrong product) after receiving, please send us photos of the product as proof and contact us (Call / Whatsapp / Email) within 2 days of delivery.  After assessment of the request, we may reimburse or exchange accordingly. 

Please remind that product must be in the same condition as when received, unworn or unused, with tags, and in its original packaging under frozen temperature. You’ll also need the receipt or proof of purchase.  Items sent back to us without requesting will not be accepted.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom cuts (such as special orders or personalized items). Please contact us (Call / Whatsapp / Email) if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If there is any refund and full payment has been received, the refund amount will be kept as credit and applied to the next purchase.